awakenedvoice's blog

Adventures In Cord Cutting

This may be of some interest to folks interested in tech and web development so I'm cross-posting from my personal blog. I am going to embark on a personal crusade in 2011 to scale back my reliance on Cable TV in favor of the HTPC approach. If you're interested in that sort of thing check out my blog post at http://www.robertsafuto.com/node/424.

The Future Of Technology

Recently I was listening to an Economist podcast (embedded below) where the discussion centered on where things would stand 25 years from now. When talking about what types of things would and would not exist 25 years from now the gentleman speaking said he was certain that books would exist but many current high tech products would not exist.

I started thinking about that and it makes a lot of sense. As much as we talk about new technologies killing old technologies the reason older technologies got that old is because they persisted even as new technologies threatened their popularity. I'm sure that people read many more books prior to radio and television. Many years after those innovations books are still here. It's an interesting discussion to have in a world where e-books are gaining popularity due to products like the Kindle and iPad. Will those innovations ultimately be the end of printed books? Or will books persist while a newer technology displaces tablets and e-book readers? You could fill an evening debating that topic.

I was thinking about this today as I boxed up some "old" 200 gigabyte external hard drives to send off for recycling. i would have sold them but the cost to ship the hard drives was about the same as what they're worth these days. A few years ago I couldn't imagine a 200 gig hard drive being worth only a few dollars. But that's the case now because you can buy a 1 terabyte hard drive for less than $100. Hard drives are getting huge in storage size now but even as that happens solid state storage is slowly gaining momentum. Yes, those spinning disks will be threatened with extinction one day due to storage on computer chips that is faster and consumes less power. So high technology tends to replace itself much more than it replaces very low tech products.

I believe that the trend of high technology replacing high technology will continue. High tech items tend to be cold and impersonal items. My iPad is awesome but when a new model comes along I'll sell this one or pass it on to a family member in favor of the new technology. Meanwhile I haven't considered giving away my favorite books in favor of Kindle editions. There's something about the feel and smell of a book that can't be replaced by technology. That's just one example. Look at the nostalgia surrounding vinyl LP records. A Beatles original LP in mint condition (decidedly analog technology) will probably soon be worth more than a 1st generation iPad (decidedly very high digital technology).

I have seen and heard many discussions about new media killing old media. I used to think that newspapers, for example, would eventually be killed off by blogs and other web based media. While I have no doubt that new media has lead to the decline of newspapers I think there will always be a place for low tech media. Meanwhile newer services and technologies (Twitter? Facebook?) will likely take down blogs before blogs take down newspapers. And so it goes folks.

Tablet Mania At CES

Holy tablets Batman! CES 2011 was flooded with companies promoting their soon-to-come tablet computers including Toshiba, Vizio, Acer, Samsung, Motorola, Blackberry and more. Most will run some version of Android but a couple will have other operating systems like Blackberry or Windows 7. Two major players who didn't announce anything tablet related, but probably will in the coming weeks are Apple and HP. HP has scheduled a WebOS event for February 9th. Odds are they will announce a tablet computer. Then there's Apple which will almost certainly reveal their second generation iPad soon.

Here's my quick take on the situation. It's a train wreck. I think that there's only room for a few major players in the tablet space because a) they're still pretty expensive so the market is relatively small, and b) if people are spending good money they want something that works really well and integrates with their other computing devices. Also, the many flavors of Android will confuse consumers and perhaps push them to the next gen iPad which will probably add features that answer most people's grievances with the device. I have talked to several people since Christmas who bought iPads and love them because they complement their iPhones and Apple TVs. That's exactly what I was predicting in my post on the new Apple TV as part of an ecosystem.

Oh, and there's one more player lurking that can really shake things up. Amazon.com is building an Android app store. I think that they have their own version of an Android tablet in the works. It will be very successful. Amazon has proven with the Kindle that they can design a quality device and get it to the market. 

Check out some tablet videos from CES 2011 after the break.

My Favorite iOS Apps

I have seen a lot of blogs posting their favorite iPhone or iOS apps which seems to make sense since there will be a lot of new owners of iPhones and iPads after the Christmas and Hanukkah holidays. So in the spirit of sharing I decided to post links to a few of the apps that I really like and use regularly.

iPhone Only

Camera+ - $0.99 - This is a nice alternative to the native camera app. It has a timer, a grid (for taking level photos), and various scene and cropping tools. Also allows for sharing multiple photos on Facebook, Flickr, email and more. A recent update, including geolocation support, has made this app much better. It's important to know that this app does not apply to video.

AccuWeather Weather - Free - Much more visually appealing and informative than the native weather app. A recent update includes annoying video ads but they can be skipped. 

Skype - Free - Skype just added video calling yesterday and that makes it much more useful than before. This app allows you to cut down on your minute usage on the phone and now will even let you do video chat with someone sitting at a computer or on another iPhone 4 with Skype.

Google Voice - Free - If you sign up for a free phone number with Google Voice this app extends the features to your iPhone. You can't totally bypass the core phone features and use Google Voice for everything but you can do many things, including listen to your messages and send texts from your Google Voice number.

Red Laser - Free - This app allows you to use the iPhone camera to scan barcodes on products and compare prices with local and online stores. You won't find all products in their database but this app has saved me from purchasing things that I could find much cheaper elsewhere.

iPad Only

Magic Piano - $0.99 - Play piano using an on screen keyboard or by tapping flashing lights. They have a song book that includes some very classic piano pieces. Kids and adults will love it.

ABC Player - Free - Stream ABC television shows (with commercials) to your iPad. 

Amazon Windowshop - Free - Amazon.com re-invented their website for the iPad.

Weatherbug Elite for iPad - Free - A very nice ad supported weather application.

GoodReader for iPad - $2.99 - This app makes the iPad infinitely more usable. You can save many different document types (including PDFs and Microsoft Office files) for reading later. You can also access your Google Docs files for viewing. My favorite features are the annotations and searching withing PDFs.

Reeder for iPad - $4.99 - If you use Google Reader then this is an app for you. Syncs with your Google Reader account and offers many content sharing options as well.

The Wall Street Journal - Free - Although the app is free a yearly subscription fee is required to get full access. If you don't mind paying I think this is a very nice rendering of the paper.

iPhone and iPad 

Kindle - Free - Amazon has the best e-book store and the best e-book app. This is better than Apple's iBooks because you also can read your books on your computer and now even lend books to other people.

Twitter - Free - If you use Twitter then this is the best app to get because it's free, works across iOS devices and is very nicely designed.

Netfllix - Free - This is a must have app if you are a Netflix subscriber. Even if you don't use it to watch movies on the iPad it's the best way to manage your queue while sitting in front of the TV.

Flixster - Free - A nice companion app to Netflix, since it allows you to search for and add movies to your queue. Also a good app for non-Netflix users who want to search for movies, rate them and share the ratings. Connects nicely with Facebook.

Jump Desktop - $14.99 - Perhaps the most expensive app you will ever purchase. It really opens up possibilities for your iPad though. Jump allows you to connect and manipulate your Windows PC over the internet.

Air Video - $2.99 - This solves one of the most frustrating limitations of iOS. If you have many movies encoded but not in an iOS friendly format (such as .wmv or .mkv) this app, along with the companion desktop app, allows you to stream video to your device with conversion happening on the fly. This has worked very well for me and even supports subtitles.

Assessing The Chrome OS

I have been watching the discussion about the Google Chrome OS with great interest. Since there hadn't been much news on the OS in the past year I thought maybe that Google had decided to focus more on Android and continue to develop Chrome as only a web browser. But then Google launched their Chrome OS beta by sending out about 60,000 laptops loaded up with Chrome to lucky people around the globe. The hardware that is being sent out is certainly nothing to write home about. The specs are a little better than those of a netbook with an Intel Atom processor and 2GB of RAM and a 12 inch LCD display. Google is not calling it a netbook though. They prefer the term notebook.

From afar it looks to me like there are many interesting contradictions that the Chrome notebook experience has to offer. The battery life of the machine is stupendous, offering 8 hours (or more) on a full charge. There's also a ridiculously fast 10 second booting time. And it's light, weighing under 4 pounds. These attributes remind me of the 13 inch Macbook Air. There's also a 16GB solid state drive for storage but no real access to a local file system, an app store for new applications, and 3G data access for connectivity when Wifi is not available. This reminds me of an iPad. Finally, I've read stories about poor performance while running Adobe Flash. That reminds me of my old Dell Mini 10 netbook. So what do you get when you cross the efficiency of the Macbook Air with the iPad file system and netbook-level performance? Nothing too exciting, except for the software. Then again this is "reference" hardware and real machines are expected to be for sale early in 2011. I assume that the hardware manufacturers and Google will be listening intently to the opinions of their beta testers. 

One thing I have been asking myself is could (or would) I use such a device? What purpose would it serve? How would I have to change the way I work in order to enjoy the experience? First of all there would have to be a working SD card drive on the device. One of the biggest gripes about the iPad had been the need for a camera connection kit that costs extra. Whatever the hit to the weight of the case (it shouldn't be much)  they need to have that present. Access to the file system is also going to be a must have as well. It doesn't have to be anything fancy, and the space can be limited, but something is needed to allow a person to save and/or upload some files from time-to-time. Offline access to Google Docs and Gmail are critical as well. I've heard that this is coming in early 2011. Even with these additions you're still getting a pretty bare-bones system so I would expect the price to match. I think that the forthcoming hardware must price under $500 (which still may be too high) in order for consumers to consider adopting the machine. I'm basing this expectation on the fact that the Chrome notebook will be competing against the 2nd generation iPad and many first generation Android tablets. 

For the moment Google is positioning the hardware as a business machine which means that the SD card option won't be as important. But I think that the other improvements I mentioned will be important either way. Especially because the iPad is now gaining traction as a business device as well. In spite of the notoriety of the CR-48 all signs point to a very tough road for the Chrome OS notebook. They have significant competitors including feature rich and reasonably priced Windows 7 notebooks (like the Samsung QX410), and Apple and Android (oh the irony) tablets. Google may end up trying to get themselves an edge by pitching Chrome notebooks to enterprise users while also selling them on Google Apps.

The Chrome software is another story. From what I've read the browser is the software so if you've used Google Chrome lately you're very familiar with the experience. I've been using Chrome as my primary browser for several months and you really can't beat the speed of the browser. There are also many more extensions available for Chrome than there were in early 2010 and that has made the transition from Firefox much easier. So I think that as a software platform alone Chrome is a big winner so far. The browser has been taking market share from the other major browsers and developers are creating extensions, which I guess will now be called apps since Chrome has launched their app store. Unfortunately many of the apps appear to be just websites that you could access and use with another browser. if that trend continues it will be good for all web users and not very good for Google since it will remove the necessity to download Chrome. it also wouldn't be good for Apple which is counting on lots of revenue from paid apps that are proprietary to iOS. 

So in short I think that Google has great browser possibilities and questionable operating system possibilities with Chrome. Part of the problem is due to the success of Android, which will show up on many a tablet next year. The timing of the Chrome OS launch makes me wonder if the release of the hardware is meant to cause Apple and Microsoft to change direction. Or perhaps it's a ploy to encourage developers to build web apps instead of proprietary apps for iOS devices. We'll know in a few months when the Chrome OS hardware launches. Until then I recommend making Google Chrome your default browser if you want to get the Chrome OS experience. 

The Murdoch Myth

If you listen to the shows This Week in Tech and This Week in Google on Leo Laporte’s TWiT network you hear lots of interesting commentary on tech topics. Unfortunately from time to time you also hear some ridiculous hyperbole, most of which references News Corp. Chairman Rupert Murdoch. Murdoch is famous for many things related to media but is most well known as the guy who owns Fox News and The Wall Street Journal.

I have noticed that whenever Rupert Murdoch or one of his properties is mentioned on TWiT (the show) and TWiG Leo Laporte and Jeff Jarvis always take an extra moment to bash him. Jarvis typically calls Murdoch, “a dinosaur” while Leo likes to riff about Fox News’ female anchors and how Murdoch is an enemy of the internet. I find the charges against Murdoch as either a dinosaur or an enemy of the internet to be silly ones. He’s guilty as charged on the female anchor front but what that has to do with technology is beyond me. Anyway, Leo and Jeff have never really explained why they consider Murdoch to be so behind the times when it comes to the internet and technology. The best Leo could do was to use the fact that the Wall Street Journal has run stories about website and smartphone app information gathering as part of their What They Know investigative reporting series. And Jarvis loves to meander on about paywalls on news websites. Of course, one of Jarvis’ favorites, The New York Times, will be instituting a paywall in 2011. What dinosaurs!

Seriously though, I’m dumbfounded by all of this because I can easily think of several ways in which News Corp. has lead the way among major news organizations with respect to the embrace of the internet.

  1. In 2005, years before Facebook took social networking mainstream News Corp. purchased the parent company of MySpace for $580 million dollars.
  2. In 2007 News Corp. purchased Wall Street Journal parent company Dow Jones in a $5 billion dollar deal. Since the buy WSJ has retained their paywall, but also expanded their website to include journalist blogs, more video, user commenting and Facebook integration.
  3. In the Dow Jones deal News Corp. also got All Things Digital which operates as a separate, web only entity focused on technology and the internet. More recently All Things Digital has beefed up their writing staff by hiring popular bloggers who cover a wide variety of tech topics.
  4. WSJ also jumped on board the tablet bandwagon with a freemium app for both Android and iOS that offers a lower cost alternative to a full paper subscription.
  5. Finally, word is that News Corp. is preparing to launch The Daily, an iPad only publication.

All of this sounds like anything but a dinosaur who has a vested interest in the downfall of the internet. It sounds like someone who has a heavy investment in the success of the internet across many platforms. So I must admit that I’m stumped at the criticisms from Jarvis and Laporte. It’s important for me to point out that I don’t think that all of these moves were great decisions or represent the best of what the net has to offer. Look at what has happened to MySpace web traffic over the last few years. And the success of the iPad only magazine seems to be a long shot at best.

Sadly, I suspect that the issue is a political one. Most people know that the editorial pages of the Wall Street Journal and the commentators on Fox News lean to the right. And here in the U.S. you’re going to upset about half the country with that point of view. So I think that those guys could be much more honest and say so rather than skirting the edges and firing off meaningless one liners against Murdoch. It’s just a waste of time on the podcasts.

It pains me to admit that one of the things that I really dislike about the tech blogging world is the insistence of some sources (ones that I generally enjoy) to sprinkle their content with politically motivated diatribes. Cmon, now. We get enough of that on regular radio and television every hour of the day. When I’m reading (or listening or watching) web based media about technology I’m interested in opinions about the technology or the services. I’m not interested in the politics of the people who funded them.

While Leo’s network is large enough that the loss of a few subscribers who feel the way I do doesn’t mean much, the same isn’t true for smaller web properties. My advice is to stick to tech and avoid the politics of things if you want to grow and sustain your audience. Maybe I’m way off on this. Maybe more people want political attitudes mixed in with their technology blogs and podcasts. I don’t. I much prefer Irish bar rules, which include no discussions of religion or politics. Perhaps I’m too naïve. Then again the way the world is today we could all stand to have a more idealistic view of things.

Update: Jeff Jarvis adds his 2 cents below in the comments. He says his opposition to Murdoch's approach to the internet is not political and I take his word on that. I still disagree with the final analysis though.

How Big Companies Mess Up Acquisitions

When big companies such as Yahoo acquire small companies like Delicious or Flickr they usually do so with the best of intentions but almost always seem to end up messing it all up. The world of Web 2.0 has seen more than their fair share of these situations. Think News Corp's acquisition of MySpace. Or how about Google's acquisition of Dodgeball. There's AOL's purchase of Bebo. And of course Yahoo with their purchases of Flickr, Delicious and others. Some really cool web properties with passionate users and bright futures end up either shut down or marginalized. What gives?

Having worked for both really large (tens of thousands of employees) and really small (started with less than thirty employees) technology companies I feel that I can offer some insights. At a very basic level it usually comes down to the right hand at the big acquiring company not knowing what the left hand is doing. A group of people sit in an office and talk about all the reasons that a deal to purchase company XYZ is a good one. They come to the conclusion that it should happen, and they have the power and the resources to close the deal. The problem is that there are usually other very similar groups of people in the other areas of the company that have different ideas and strategies in mind. The two groups don't really start talking til the deal is done and the whole company knows about it. 

All of the promises (beyond money) of the approach to the acquisition that were made to the acquired firm go straight out the window as the internal forces of the big company struggle to figure out how to fit the new acquisition into the overall strategy, which wasn't properly considered prior to the acquisition. While the acquired company is trying to adjust a battle rages at the levels above them in the organization, and that means a few things will also happen.

  1. Immediate plans following the acquisition are put on hold;
  2. The morale of the acquired team founders;
  3. The performance of the acquired team is degraded;
  4. The associated service gradually moves from industry leader to laggard;
  5. The deal starts to look like a bust so the acquired firm is then shut down, integrated into other areas of the business or sold.

What fun!

I'm not sure that there's any way to prevent such things from happening again, and frequently, in the future. The reason is that most of the companies that end up in these situations are funded by venture capital. So the decision to sell is typically in the hands of a board dominated by investors keen on exiting quick with a nice return on their investments. I can't say I blame them. On the other side of the equation you have companies whose arteries of innovation are pumping sludge. So the only way they feel like they can innovate is by purchasing innovators and mixing them with the sludge to loosen things up. It usually doesn't work.

There are a lot more losers than winners in these scenarios. The venture investors and company founders are typically net winners in these situations. The VCs get their ROI so they're happy. The company founders lose control of their companies completely but they usually also gain enough money and prestige from the acquisition that they get to go and do whatever they want. The acquiring companies are typically losers because they sink millions of dollars into non-performing assets. The rank-and-file employees of the acquired firms are losers to. They may get something as a result of the acquisition (a stay-on bonus and/or compensation for stock options) but it's nowhere near what the VCs or founders get. So they need to soldier on as employees with new, uninspiring bosses. Finally the customers of the acquired firms suffer.

I've experienced some of the acquisitions mentioned in this post from the perspective of the customer. You think, "Great, the service will improve since Large Co. has lots of resources to put into the business." Unfortunately I haven't seen that happen in most cases. Changes to Delicious were few and far between after the acquisition by Yahoo. Likewise, Flickr (which has survived most of Yahoo's cuts) has moved slowly to update their platform. Consider that their answer to the overwhelming desire of their members to store and share video lead to an option that limits video lengths of ninety seconds. Gee thanks. It's pretty obvious that Yahoo just didn't want to put the effort into doing better for their loyal (and many paying) customers. In some cases companies (like Facebook with their recent acquisition of Drop.io) just shut the service down. Which leads me to the bottom line.

If you're an individual or a business user of web based services you just can't completely count on them. You need to have a backup plan, and perhaps even a backup service that you use so if one gets purchased you have the option to move to a new platform quickly if necessary. That's all you can do really. If you're running one of these small, hot internet companies you should think about this too. If you grow on your own you face great risks. Those risks continue even after you've taken venture money. Will you feel good if you cash out but your customers and employees end up out of luck? I wouldn't blame you if you did because you probably risked a lot and did without to get to that point. Still, there is a longer view to be considered. And it seems to be very difficult to find a second winning idea in this environment. If you're an employee remember that you're just a cog in a machine that will change significantly once acquired. All the promises are just promises destined to be broken. Perhaps you might want to be the naysayer when your company founder asks you what you think of a proposed acquisition.

The Unfortunate Predicament of Google TV

Well, this isn’t what Google hoped for when they released their very hyped Google TV software. The “this” I’m referring to is the blocking of the software by major television networks. Since Google TV supports Adobe Flash in the browser (Chrome) included with the software many assumed that they would be able to access sites like Hulu and the network content sites. They can’t do it though. Many people expected that Hulu would find a way to block Google TV but I don’t think anyone expected other networks (in this case ABC, NBC and CBS) to block the software. Fox is the only major network that allows their shows to be streamed via the software.

This decision doesn’t make sense to many. All they are doing is blocking someone from watching video in a web browser. In fact, you could create a setup where you use a computer paired with a wireless keyboard to connect to your TV and use the web browser on said computer to access the same content that is blocked, including Hulu. So what gives? The networks are willing to let the hyper geeky types watch to their hearts content because they are the only ones who care enough to create a setup like I described. The other 99% of the population will likely use some magic box that has Google TV or perhaps Boxee to get to the network sites. And even though the people will see the same advertisements that the people on the web see, the networks still don’t want them accessing the web episodes (or “webisodes”) via their televisions.

I’m sure it still doesn’t make sense to you. I think that the networks want to force people to watch the TV stream because of things like Nielsen ratings and advertising rates. It’s more lucrative for the network to have a commercial viewed on TV than via the web. That means if web viewership explodes at the expense of the TV stream the networks start losing out on revenue. There’s also the issue of the relationship of the cable company to be considered. The cable companies need the network content to keep subscriptions up and the networks need the cable companies so they can get the most valuable shows viewed on the most valued platform which is the TV. So don’t expect the cable companies to care whether or not you can watch Modern Family episodes via the Google TV browser.

What all this means is that the value of Google TV is now limited due to the fact that the most valuable content is not available. So why buy the thing? Google probably cares less than Logitech and Sony who have invested money in deploying the technology in set top boxes and (in Sony’s case) televisions. I’m sure that both would like to see a return on their investment. Google probably has future advertising plans for Google TV so they’re supposedly in talks with the networks. Good luck with that. The TV networks are tough when it comes to their content. At least Hulu, which is owned by some of the networks involved, has opened up the possibility of access with their Hulu Plus offering. How would you like to pay $10 a month to watch TV on your TV? You wouldn’t but the networks would love you to.

So there you have it. The whole thing is a mess. If there’s any winner here I think it’s the video networks (including Netflix) who have seen fit to make their content available even if it is for a monthly fee. There are also many networks of video podcasters, Blip.tv and Blubrry among them, that have tailored their services to offer access via internet TV platforms. People definitely want more options when it comes to TV watching so they will seek out Google TV and other platforms such as Boxee, Roku, and the WD TV boxes to name a few. The quality content that can be found on those devices will gain more audience as a result.

I don’t know what the major broadcast and cable networks plan to do. My hunch is that they will fight this next wave of technology because it has the potential to really disrupt their traditional business. They better watch out though. The newspapers, with their decreasing revenues and circulation, have found that you play at your own risk when you ignore technology that consumers want to utilize. If people moved away from major newspapers online publications and blogs they can surely accept what content there is on internet tv platforms and leave the major networks behind.

It's Time For Microsoft To Up Their Game

There are major changes afoot in the world of computer operating systems. Since the original iPhone was released in 2007 many people and companies have altered their expectations about their mobile device experiences. For many years cell phone operating systems were expected to be just utilitarian enough to easily manage a few basic tasks such as making calls, sending text messages, snapping a quick photo, or listening to an MP3 file. The added features of the the smartphone were usually centered around a bigger screen, a better keyboard, and improved contact and appointment management. The non-cell phone mobile devices in play were MP3 players which also offered the basic functionality required to play music. As we all know the iPhone forever redefined expectations and changed the mobile industry.

We now expect that our mobile experiences will be much more robust with access to the full web (less Flash in some cases), video chat, high quality cameras, media sharing, games, both local and internet streamed video content and more. Performance of these devices (which include smartphones and tablets) has greatly improved too. The user interfaces have improved to the point where full touch screens are not only acceptable, but preferred by many people. These capabilities are now available via a range of platforms in addition to the iPhone including Android, HP Web OS and the newer Blackberry OS. In a few days Microsoft will officially get into the game with their Windows 7 Phone platform.

Is it too little too late for Microsoft? Can they catch up to the formidable competition in this space? I have been pondering these questions because I'm also pondering future computing purchases. For years my house has been a Windows house but Apple products have slowly been creeping into our lives. It all started with the 1st Gen iPod Touch, and now I'm the owner of both an iPhone 4 and an iPad. We have two year-old HP desktops in the house that run Windows 7. My wife and I are very happy with our Windows 7 desktops. The experience is much better than it was with Windows XP. I credit Microsoft with really coming through on Windows 7 but having spent six months with an iPad, and having seen the coming upgrades to Mac OS X, I'm starting to think differently. Pun intended! 

At the moment the only computer that my kids interact with is the iPad. They absolutely love it. The touch interface is very simple for them to navigate. Closing a program with the press of a button and opening another by tapping a graphical icon have been simple tasks for them to master. They also love double tapping photos to zoom in, and have fun flicking through photos with a light touch of their finger. My children are 5+ and 2+ and until the iPad came along I thought it would be a few more years before they would be able to interact with a real computer on their own. The combination of the mouse and the QWERTY keyboard, while definitely useful for adults, presents a real barrier to kids with small hands who can’t read too well yet. The touch interface of the iPad has removed those barriers though. So when it comes time for a more advanced computer experience you can bet that they will expect a comparable experience. The upgrades to Mac OS X, combined with some new hardware like the new MacBook Air appear to provide that experience.

At the present time the new MacBook Air supports multi-touch via Apple's trackpad technology. Once OS X Lion is released next summer users will be able to swipe the pad left and right to move from screen to screen of applications as part of a new feature called Launchpad. An app store like the iOS app store but for Macs is coming in a few months. The changes are not merely software related though. With their newest hardware Apple has shown that you can have a computer that is thin and light but also performs like a full size laptop. Beyond performing like a laptop you can have a computer that also acts like a tablet if you use solid state storage which they have in the MacBook Air. That means you can boot the computer in seconds and wake the computer from sleep mode in an instant. These are all features that people love right now and will continue to expect in the future. These are also the kind of features that I believe will entice people to switch from Microsoft powered laptops and desktops to Macs.

Since Microsoft is different from Apple I don't expect them to make a 180-degree turn and start producing their own hardware. But I do hope that Microsoft starts producing software that can support the right hardware for the next generation of computing devices. Consideration of touch interfaces, solid state storage and downloadable apps should be at the forefront of the next generation Windows design. The processor and memory are a large part of the equation when it comes to performance. So I think that Microsoft will have to work even more closely with both the hardware manufacturers and the chip makers to bring products to market that can compete with Apple, Samsung, RIM and the other companies that are likely to expand on their tablet offerings. 

Based on what I've seen recently it is going to be a serious uphill climb for Microsoft. Windows 7 appears to be way behind iOS and Android in terms of features and applications. And there are indications that Windows 8 (which I assume would contain the necessary upgrades) could be two years away. That's a long time in the world of technology. Perhaps too long for Microsoft to be able to hold onto their commanding lead in computer OS market share. Just like Firefox and Chrome have helped to chip away at Microsoft's commanding lead in web browser market share, Apple's future operating systems, Android, and perhaps others will chip away at Microsoft's OS market share. Given Steve Ballmer's recent comments and Microsoft's progress on Windows Phone 7 I think that's likely to occur.

Web Based Services Come And Go

It has been busy week for web conglomerates shutting down services that are not performing. Six Apart decided to shutter their Vox blogging service. Amazon is folding Amie Street into their current music download service. Finally, IAC Interactive is killing web-based RSS reader Bloglines. None of this is earth shaking news but it serves to remind us that where web services are concerned what is here today may not be here tomorrow. So if you rely on a particular tool or service it's always good to be aware of how well capitalized the service is and how well positioned they are for the future. For example, if a web service is not regularly posting updates or upgrading their system then they may be coasting until a sale and/or shutdown. Also, it helps to look out for other projects that are taking up the founders' time. For example, Amie Street has been actively developing Songza recently. That's what they will be focusing on for the foreseeable future. Each one of these closures does relate to a general trend for the niche they served though.

Vox was fashioned as a blogging service that also combined media and social networking. The problem for them was that serious bloggers have chosen the Wordpress.com service while social networkers have chosen Facebook. There's little room for a product that is in between. Meanwhile Six Apart has paid products like TypePad and Movable Type for more serious bloggers as well as consulting services. 

Amie Street was the most promising of these services because their bread and butter was helping independent recording labels and artists sell downloadable music. The problem for them was mainly the fact that indie artists have relatively easy access to digital distribution via iTunes and the Amazon MP3 store which no longer have digital rights management (DRM) restrictions. Amie Street was great place to find new music at low prices but those low prices ( from zero to ninety-nine cents a song) definitely hurt revenue prospects. Amazon was an early investor in Amie Street so it their move to fold it into Amazon MP3 is probably a way to recoup some of that investment by perhaps gaining some new MP3 store customers from the Amie Street faithful.

The Bloglines shutdown speaks to the new ways that people consume web content. A few years ago RSS was heating up but I think it has not grown enough to be able to make a business out of a reader. The main issue here is the fact that Google offers Google Reader for free. Google Reader displays very nicely on iPhone and Android devices. There are also some very nice iPad apps (Reeder is one of them) that allow you to stay in sync with Google Reader while enjoying an enhanced experience. So RSS enthusiasts have other options that are very good. The other thing is that people are reading a lot of news via Twitter and Facebook sharing. And just yesterday WordPress.com rolled out subscriptions to blogs which offers a more user friendly alternative to having to slap a feed into a reader to get updates.

Things are moving fast folks. What was hot today could be very cold next week. If you're running a web service you need to spend quite a bit of time analyzing the competition and trends in order to keep your ship pointed in the right direction.